Terms and Conditions

General and E-Commerce Terms and Conditions

Cityscape Design & Print’s websites, including cdponline.com.au, cityscapedesignandprint.com.au, and cityscapedesignandprint.com (“the Site”), are owned and operated by Cityscape Design & Print (“we,” “us,” “our,” or “the Supplier”).

By using the Site, you agree that access to and use of the Site are subject to the following Terms and Conditions and applicable laws. If you do not agree to these Terms and Conditions, you must not use the Site.

The Site allows customers to browse our services, submit enquiries, and request quotes for printing, signage, and design projects. By using, browsing, or accessing the Site or making any purchases, you acknowledge that you have read, understood, and agree to be bound by these General and E-Commerce Terms and Conditions (“T&Cs”). If you do not agree, you must not use the Site.

These T&Cs may include disclaimers and provisions limiting our liability to you. We reserve the right to amend these T&Cs at any time without prior notice. Your continued use of the Site following any changes signifies your acceptance of the updated T&Cs.

All orders are accepted and processed in accordance with these conditions, which are deemed accepted by you when you use the Site.

Governing Law

The Supplier operates the Site on servers hosted securely within Australia. These T&Cs are governed by the laws of Queensland and the Parliament of Australia. By using the Site, you agree to submit to the non-exclusive jurisdiction of the courts of Queensland and Australia.

Copyright, Site Content, Ownership and Use

All material on the Site, including text, graphics, logos, icons, images, audio, and software (“Content”), is protected by copyright under Australian law and international treaties. Unless otherwise indicated, all rights to the Content are owned or controlled by Cityscape Design & Print.

You are granted a limited, non-exclusive licence to access and use the Content for personal purposes or for submitting orders with us. Any reproduction, distribution, display, modification, or other use of the Content without prior written consent is strictly prohibited.

Downloading, printing, or copying materials from the Site is permitted solely for personal use or to place an order. You must not delete or modify any copyright or proprietary notices. The use of data mining, robots, or similar extraction tools is not permitted without prior written permission.

Trademarks

All trademarks, service marks, and trade names displayed on the Site are the property of Cityscape Design & Print or are used with permission. Accessing the Site does not grant any licence or right to use these marks for any commercial purpose without prior written consent.

Compliance with Consumer Law

Cityscape Design & Print complies with the Competition and Consumer Act 2010 (Cth) and provides all guarantees required by law. Nothing in these T&Cs is intended to exclude any rights or remedies provided under Australian Consumer Law.

For goods or services provided:

  • If a fault occurs, remedies are limited to replacement, repair, or refund in accordance with the Act.
  • In the case of services, remedies are limited to re-supplying the service or reimbursement for having it supplied again.

General Disclaimer

To the extent permitted by law:

  • All guarantees, warranties, or conditions not expressly stated in these T&Cs are excluded.
  • We are not liable for indirect, special, or consequential damages (e.g., loss of profit, opportunity, or reputation) arising from using the Site, products, or services.

We strive to provide accurate and reliable information on the Site, but errors or omissions may occur. You agree that Cityscape Design & Print is not responsible for any loss or damage caused by:

  • Delays or interruptions in accessing the Site.
  • Viruses or harmful elements that may affect your device or data.
  • Reliance on content or materials from third-party links.

Indemnification

You agree to indemnify, defend and hold harmless Cityscape Design & Print, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all claims, demands, injuries, liabilities, losses, expenses, damages and costs, including reasonable solicitors’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.

In addition to clause 6(1) above, you will be liable for all costs incurred in recovering any unpaid amounts. These costs may include recovery agent fees, repossession fees, location search costs, process server costs and solicitor fees on a solicitor/client basis. Debt collection commissions and legal fees on an indemnity basis are also included.

Typographical Errors

If a product is mistakenly listed at an incorrect price, Cityscape Design & Print reserves the right to refuse or cancel any orders placed at the incorrect price. This applies even if the order has been confirmed and your payment processed. If your payment has already been processed and the order is cancelled, we will issue a refund for the incorrect amount charged.

When placing an order through our site, you agree to provide accurate details and acknowledge responsibility for any errors. Placing an order constitutes an offer to purchase products or services at the listed price, including applicable charges. By placing an order, you agree to pay for the goods ordered. Order cancellations are not permitted under any circumstances.

Prices are subject to change at any time, including for products in your cart that have not yet been paid for. Cityscape Design & Print makes every effort to ensure accurate pricing, images and descriptions on our site, but errors may occur. We reserve the right to accept or reject your order for any reason, including product unavailability or errors in pricing, images, or descriptions.

Use of Site

You may display, copy, distribute, download or print portions of this site for the purposes of:

  • Placing an order with Cityscape Design & Print, provided the site content remains unmodified and retains all copyright notices.

Commercial use of our site materials or any use not expressly permitted under these terms requires prior written permission.

Harassment in any form on the site, including obscene or abusive communication, is strictly prohibited. Impersonating others, including Cityscape Design & Print employees or representatives, is not allowed. You may not upload content that is defamatory, obscene, threatening, illegal or otherwise objectionable. All communications on the site must comply with relevant laws and respect the rights of others.

You must not upload, post or transmit content that:

  • Infringes on others’ rights, including privacy or intellectual property rights
  • Contains unlawful, offensive or harmful material
  • Encourages illegal activities or restricts others from using the site
  • Affects site functionality or introduces harmful components, such as viruses

Uploading commercial content or soliciting membership in other organisations through the site is prohibited.

Third-Party Links

Our site may contain links to third-party websites for your convenience. Cityscape Design & Print has no control over these sites and is not responsible for their content, privacy practices or data collection methods. Accessing these sites is at your own risk and subject to their terms and conditions.

Linking to our website without permission is not allowed. We reserve the right to issue a notice if unauthorised linking occurs.

Agency Arrangement

If you use the site to purchase products or services on behalf of another person or entity, you confirm you are authorised to act on their behalf. You remain liable for all costs, regardless of whether the third party’s details are disclosed.

Acting on behalf of another party includes indemnifying Cityscape Design & Print against claims arising from their use of the products or services provided.

Shipping Policy

Cityscape Design & Print will make every effort to deliver the quantity ordered. However, quantities are considered estimates, with a margin of 5% for overs or shortages, which will be charged or deducted as applicable.

Production begins the next business day after artwork approval, provided artwork is approved by 5:00 PM. Shipping times depend on the product type and order value, as noted in the product FAQ section.

Risk of loss or damage transfers to you upon despatch. Shipping times are estimates and may change due to unforeseen circumstances such as natural disasters or pandemics.

Return & Refund Policy

Cityscape Design & Print aims to deliver products that meet the stated specifications and customer expectations. To assist, you must provide complete and accurate order details. Errors or omissions in your submission are your responsibility and do not qualify for a refund or return.

Custom-printed products are based on pre-approved artwork. Refunds are not available for issues arising from artwork approval errors, including colour discrepancies between digital screens and final prints. Notify us if precise Pantone colours are required, and we will aim to match them as closely as possible.

If a product is defective:

  1. Contact us immediately, providing photos and a description of the issue.
  2. If unresolved within 30 days, contact Cityscape Design & Print directly.

Eligible claims will result in repair or replacement of the product. Liability is limited to the cost of the product, and associated costs like installation or removal are excluded. Refund eligibility is determined at our discretion.

This policy does not limit your rights under Australian Consumer Law.

Your Privacy

Your use of this site constitutes agreement with our Privacy Policy. If you do not consent, do not access the site.

Payments are processed through Xero or PayPal. Refer to PayPal’s terms for additional privacy information.

Exclusion of Unenforceable Terms

If any clause is found illegal or unenforceable in a particular state or territory, it will not apply in that area but will remain enforceable elsewhere. The removal of a clause does not affect the validity of other terms.

Force Majeure

Cityscape Design & Print will not be liable for any loss, damage, or expense you may incur due to causes beyond our reasonable control. This includes, but is not limited to, war, insurrection, pandemics, terrorism, fires, floods, strikes, lockouts, transport delays, machinery breakdowns, supply chain disruptions, or government actions, prohibitions, or embargoes.

Jurisdiction

These terms and conditions are governed by the laws of Queensland, Australia. Any claims arising under these terms will be subject to the jurisdiction of Queensland courts. If any provision of these terms is found to be invalid, it will be limited or modified only as necessary to render it valid. If required, the provision may be removed without affecting the remaining terms, which will remain in full effect. The court should attempt to uphold the intent of these terms while ensuring legality and enforceability.

No Assignment and Waiver

You may not transfer or assign any rights or obligations under these terms without our express consent. Any such transfer or assignment will be invalid. Our failure to enforce any provision or right does not constitute a waiver of that provision or right.

Complete Understanding

These terms and Cityscape Design & Print’s Privacy Policy constitute the entire agreement between us regarding your use of the website and any orders placed through it.

International Users

If you access our site from outside Australia, you agree to the transfer and processing of your personal information in Australia under Australian laws. Your connection will route through Australian servers, and all collected information will be handled within the country.

Consent

By using our services, you consent to the collection, storage, use, and disclosure of your personal information in accordance with our Privacy Policy.

Price

All prices include GST unless specified otherwise. Prices listed on the site are current at the time of issue but are subject to change without notice. Online prices may differ from in-store prices due to varying processes and operations. Final prices will be displayed during the checkout process. Payments for online orders must be made via credit card or PayPal, unless invoiced. Late payments may incur interest or work suspension. All prices are in Australian dollars.

Quotations and Proposals and Creation of Contract

A contract is formed once:

  • A written quotation or proposal has been issued by Cityscape Design & Print based on your brief.
  • You accept the quotation or proposal by placing an order, confirming your intent, and paying any required upfront fees.

Quotes and proposals are valid for 14 days. Prices may change due to variations in material, labour, or production costs. You will be notified of any increases and have the right to terminate the project, subject to payment for work completed up to that point.

Service Providers

Cityscape Design & Print may engage third parties to assist with providing services or analysing usage. These providers are obligated to maintain confidentiality but we cannot accept liability for unauthorised use of your personal information by them.

Product Information

Products and services listed on the website may change at any time at our sole discretion.

Dispute Resolution

If a dispute arises, you agree to engage in alternative dispute resolution methods such as negotiation, mediation, or conciliation, as reasonably determined by us.

Effective Date

These terms and conditions may be updated at any time without prior notice. The current terms are effective as of 27 November 2024.