Privacy Policy

Effective Date: November 27, 2024

Cityscape Design & Print (referred to as “we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including through our website at:

  • cdponline.com.au
  • cityscapedesignandprint.com
  • cityscapedesignandprint.com.au

Collection of Personal Information

We collect personal information when necessary for our business activities, using lawful and fair methods. This may include:

  • Customer Transactions: Name, contact details, and payment information when placing orders, requesting quotes, or contacting us via phone, email, or online forms.
  • Email Marketing: Occasionally, we send promotional emails to our customers. Email addresses are securely stored in our Google Workspace.
  • CCTV Footage: For security purposes, we use CCTV at our premises, retaining footage for up to 4 weeks. Access is restricted to management.
  • Social media: Details such as your name or email address if you interact with us on platforms like Facebook, Instagram or LinkedIn.
  • Promotions and surveys: Information provided when participating in promotions, surveys or market research.
  • Employment applications: Information provided during job applications, including contact details, qualifications and work history.

We do not currently collect data from website users or use cookies or online tracking tools.

Use of Personal Information

We use the personal information we collect to:

  • Process orders and provide services.
  • Manage promotions, surveys and marketing activities.
  • Improve our services and product offerings.
  • Respond to enquiries or complaints.
  • Fulfill legal and regulatory obligations.

Personal information is processed through Xero, our accounting and order management system, which securely stores data on servers hosted by Amazon Web Services (AWS) in the United States.

Sharing and International Transfers

Cityscape Design & Print does not share personal data with overseas partners or third parties outside the scope of service providers such as Xero. We ensure that any data transfers comply with the Privacy Act and APPs.

Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, or loss, including secure physical and electronic safeguards.

In the unlikely event of a data breach, we will notify affected individuals and the Office of the Australian Information Commissioner as required.

Email Marketing and Opt-Out Options

We comply with the Spam Act 2003 (Cth) and include an unsubscribe option in all marketing emails. Alternatively, customers can email us at info@cdponline.com.au to request removal from our mailing list.

Complaints Handling

For privacy-related complaints or enquiries, please contact us:

Complaints are handled by our director, Adam Rexhaj, who prefers receiving complaints via email before discussing them by phone.

Access, Correction, and Deletion of Personal Information

You may request access to, correction, or deletion of your personal information by contacting us. Verification of identity may be required for security purposes.

Cookies

Our website uses cookies to enhance functionality and analyse usage patterns. You can adjust your browser settings to control cookies; however, disabling cookies may impact your experience.